FAQ

Shop FAQ

Q: What is the store currency?

  • The store currency is in SGD. You can view with your country's currency. 

Q: Do you accept commissions?

  • Sorry, I am not accepting commission currently. 

Q: There is a mistake in my order! 

  • Please contact me via Instagram DM (potaytoeee) or Email (potaytoeee@hotmail.com) and I will make necessary arrangements for you. 

Q: I gave the wrong address after placing an order! What do I do?

  • A: Contact me ASAP via Instagram DM (potaytoeee) or Email (potaytoeee@hotmail.com)
  • Once your order is shipped, there is nothing I can do to change/redirect your shipment. 
  • Please double check your shipping address before making the order.
  • You will need to bear the extra cost of reshipment if the address was entered wrongly by you.

Q: I made more than 1 order, can I combine the shipping?

  • Yes you can as long as the orders are not shipped yet. You can leave a note at checkout or contact me via Email and I will refund you the extra shipping fees. 

Q: What if my order is lost?

  • I will not be liable for lost shipments for Standard Shipping. Please check the Shipping Information page for more information. 

Q: Where do you ship from?

  • Singapore! :)

Q: Do you ship to UK and EU countries?

  • Yes I currently ship to UK and EU countries, however, customers will need to pay for VAT when receiving packages as this store does not charge VAT on behalf.

Q: Do you ship to USA? 

  • Due to the new tariff rules, I am offering flat letter mail to the USA only. Any order that includes non-flat items will be cancelled. 

Spuddies Club - Monthly Snail Mail FAQ

Q: Do you ship worldwide? 

  • Yes! Even to the USA as this will be flat letter mail. 

Q: I did not receive my mail! 

  • International mail may take up to 4 weeks and if you do not receive any mail beyond that please email me at potaytoeee@hotmail.com ASAP and I will make necessary arrangements. 

Q: Can I cancel my subscription? 

  • Yes you may cancel your subscription any time before the next recurring payment is charged. 

Q: When is Spuddies Club mail sent out? 

  • It will be sent out on the last business day of the month.

Q: I've selected the wrong birth month on my subscription, can I change that? 

  • I can change that for you on my side. Please DM me @potaytoeee or email me at potaytoeee@hotmail.com